FAQ

Illustration

Original materials may vary per piece but may include Prismacolor Markers, Sakura Micron Pens, LePen Drawing Pens, various watercolor brands (including Grumbacher, Finetec, Case for Making) and more.

All prints are scanned using an Epson Stylus CX8400 and printed in house on a Canon Pixma iX6820. Unless stated, I use Finestra Art Premium Luster Photo Paper for all prints.


Commissions

Commissions are OPEN. I can only take 1-2 commissions at a time due to working full time.

If you are interested in commissioning me for a personal piece, please see > this page < for more info.


Where are you based?

San Francisco Bay Area, CA, USA


Shipping & Packaging

Shipping is available to USA and International orders via USPS, UPS, or FEDEX. International shipments may incur customs fees.

For each country the customs policy is different and the fee is usually based on a variety of factors like weight, value, and size. Sourmouth Sweetheart does not take responsibility for customs fees.

Prints will be packaged and shipped within 3-5 days from order receipt. For originals, framed pieces, and commissions, please allow extra time so I can properly package your order for its safe journey to its new home.

Prints, originals and commissions (unframed) will be placed inside a clear cello sleeve with a 100% biodegradable chipboard and will be shipped in a rigid recyclable mailer and sealed with biodegradable tape.

Framed items will be packaged carefully in bubble wrap or packaging corn in the appropriate sized box (dependent on size).


returns & Exchanges

All items are final sale. If your package arrives damaged, please email me immediately at sourmouthsweetheart[at]gmail.com with photos and your order number. I will do my best to resolve the situation.